Frequently Asked Questions

We accept all major payment methods, including credit card (MasterCard, American Express), Google Pay and Shop Pay. Every transaction is processed via a secure, encrypted connection.

To ensure the fastest possible processing, orders are forwarded to our warehouse immediately after placement. For this reason, changes or cancellations are unfortunately not possible once an order has been confirmed. You are however welcome to return the order within our 30-day return window once you have received it.

We always do our best to display accurate stock availability. In the rare event that an item you have ordered is no longer in stock, we will notify you promptly by email and issue a full refund without delay.

Your order is typically delivered within 4-7 business days. Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your delivery at any time.

We partner with trusted logistics providers including Canada Post and UPS to ensure fast and reliable delivery of your order.

We are pleased to offer free standard shipping on all orders within Canada. There is no minimum order value.

If you are not present at the time of delivery, the carrier will typically leave a notification card. Your parcel will either be left with a neighbour or held at a nearby branch or parcel collection point for you to pick up.

Your satisfaction is our top priority. If an item does not fully meet your expectations, you may return it within 30 days of receipt.

Please contact our customer service team via support@aurelietoronto.com or through the contact form on our website. We will then guide you through the straightforward return process and provide you with all the information you need.

To be eligible for a full refund, the returned item must be unused and in perfect condition, and returned in its original packaging with all tags attached.

The direct cost of returning an item is borne by the customer. This does not apply if the item was delivered faulty or damaged — in that case, please contact us immediately and we will take care of it.

Once we have received and carefully inspected your return, we will process your refund promptly. The amount will typically be credited to your original payment method within 7–10 business days.