Shipping Policy

At Aurélie Toronto, we believe that the experience of receiving your order should feel as considered as the clothing itself. Below you will find everything you need to know about shipping costs, delivery times and our fulfilment process.

Shipping Costs

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All orders within Canada ship free of charge — with no minimum order value required.

Scope

This shipping policy applies exclusively to orders delivered within Canada. For orders to other countries, please contact our customer service team directly.

Delivery Times

Order Cut-Off Time	Orders placed before 5:00 pm Eastern Time are processed the same business day. Orders placed after this time will be processed the following business day.
Processing Time	1 to 2 business days (Monday to Friday) for picking, packing and dispatch preparation.
Transit Time	6 to 8 business days (Monday to Friday)
Total Delivery Time	7 to 10 business days from the date your order is placed

Please note: The total delivery time includes both processing and transit time. Orders are not processed or delivered on weekends or public holidays.

Shipping Partners

We work with trusted logistics providers to ensure your order arrives safely and on time:

Canada Post
UPS

Order Tracking

Once your parcel leaves our warehouse, you will receive a shipping confirmation by email containing your personal tracking number. You can use this to follow the status of your delivery at any time, directly through our website or the carrier's platform.

Taxes and Duties

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

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Important: Aurélie Toronto cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

Delivery Issues

If you experience a delay, receive a damaged parcel, or your order does not arrive within the expected timeframe, please contact our customer service team as soon as possible. We will work swiftly and diligently to resolve the matter with the carrier on your behalf.

Questions About Your Shipment?

Our customer service team is here for you. You can also find answers to frequently asked questions on our FAQ page.

Aurélie Toronto
Email: support@aurelie-mode.com